Virtual remote monitoring solution

The Virtual Support Engineer service from Rockwell Automation is designed to remotely identify and resolve technical issues for OEMs in a secure environment.

11/27/2012


The Virtual Support Engineer service from Rockwell Automation is a scalable, remote-monitoring solution. It provides proactive, IT-friendly access that allows OEMs to identify and resolve technical issues, proactively perform scheduled and preventive maintenance, and monitor their installed base of machinery to help optimize machine performance.

Using the Virtual Support Engineer service, OEMs access their assets in a highly secure environment. While most other user solutions on the market transfer data bidirectionally through a firewall, the Virtual Support Engineer service relies exclusively on IT-approved outbound communication. This helps prevent computer viruses, worms or other digital threats tied to inbound data transfer. Security is further enhanced with added features, such as recorded logins, thorough audit trails, video recording and the ability for the end user to be given the rights to grant access on demand.

OEMs using the Virtual Support Engineer service receive access to real-time alarming capabilities that can be delivered via text message or email, to themselves, their customer or a Rockwell Automation remote-support application engineer. Through the system, OEMs use a simple graphical interface to configure alarms for key tags and performance indicators, allowing for quick response to issues and proactive prevention. Alarm capabilities also can indicate potential for future equipment failures, allowing OEMs to make proactive adjustments prior to catastrophic failure – all without travelling on-site to their customer’s facility. Access to machinery alarm data and analytics information also can help inform future performance enhancements to machinery.

In emergency situations, the Virtual Support Engineer service proactively notifies OEMs when equipment goes down. The system sends a constant signal to the Rockwell Automation Service Center indicating a machine’s online status, even in the connection is lost.

Rockwell Automation

www.rockwellautomation.com 



No comments
Consulting-Specifying Engineer's Product of the Year (POY) contest is the premier award for new products in the HVAC, fire, electrical, and...
Consulting-Specifying Engineer magazine is dedicated to encouraging and recognizing the most talented young individuals...
The MEP Giants program lists the top mechanical, electrical, plumbing, and fire protection engineering firms in the United States.
Water use efficiency: Diminishing water quality, escalating costs; Lowering building energy use; Power for fire pumps
Building envelope and integration; Manufacturing industrial Q&A; NFPA 99; Testing fire systems
Labs and research facilities: Q&A with the experts; Water heating systems; Smart building integration; 40 Under 40 winners
Maintaining low data center PUE; Using eco mode in UPS systems; Commissioning electrical and power systems; Exploring dc power distribution alternatives
Protecting standby generators for mission critical facilities; Selecting energy-efficient transformers; Integrating power monitoring systems; Mitigating harmonics in electrical systems
Commissioning electrical systems in mission critical facilities; Anticipating the Smart Grid; Mitigating arc flash hazards in medium-voltage switchgear; Comparing generator sizing software
As brand protection manager for Eaton’s Electrical Sector, Tom Grace oversees counterfeit awareness...
Amara Rozgus is chief editor and content manager of Consulting-Specifier Engineer magazine.
IEEE power industry experts bring their combined experience in the electrical power industry...
Michael Heinsdorf, P.E., LEED AP, CDT is an Engineering Specification Writer at ARCOM MasterSpec.