Michael K. Kuppinger, P.E., R.C.D.D., Senior Vice President, Environmental Systems Design, Chicago

Maximizing Your Role in the Call Center Growth Market

Call centers continue to proliferate as corporate America continues to make the customer the central focus of its business strategy. In fact, many call centers are becoming the physical manifestation of a corporate philosophy know as customer relationship management (CRM).But does the physical structure of such a facility affect how all employees deal with customers? Are there ways buildi...