Dave Kahle


Energy, Power October 19, 2006

Nine Tips for Dealing with Angry and Difficult Customers

No one looks forward to an encounter with an angry or difficult customer. Most of us can’t help but feel emotionally impacted by an upset customer. An ugly incident can ruin our entire day. Not only that, but there is usually some damage that can be done to the company by the angry customer.

By Dave Kahle
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