Strategic planning in a post-vaccine world: Do some firms have a competitive advantage?
Leadership teams are eager to reboot strategic planning that was in play pre-pandemic along with new strategic planning initiatives for a post-vaccine world.
A/E and environmental firm clients serve a variety of markets and their leadership teams are eager to reboot strategic planning that was in play pre-pandemic or spin up new strategic planning initiatives for a post-vaccine world. Additionally, in many cases they are restarting leadership transition plans that were put on pause in 2020. What’s striking is how different the strategic decision-making environment is for leadership teams compared to pre-pandemic days.
In the good old days: Pre-pandemic, leadership teams made a point of being together physically for strategy and Board meetings. Regardless of the logistics or cost, it was imperative to be together to debate and decide important firm matters. Sure, exceptions were made for Board meetings on a person-by-person, case-by-case basis. But being in each other’s presence was the norm for strategy meetings. Big winners from this model were Marriott franchisees and the Hertzes and Uniteds of the world, as well as the folks in accounting who got to spend time deciphering the plethora of dubious expense reports.
A universal approach to strategic decision-making pre-pandemic: Why did leadership teams choose to meet in person pre-pandemic when there was growing use of virtual and video meetings taking place within their own firms and with clients? First, that was the one and only strategy and/or Board format that leadership teams knew. They inherited it from prior leadership teams. They saw no need to change it. Second, they found value in the social aspects that accompanied being together for business reasons, especially if they were located in different offices. Third, they deluded themselves that being together made for better (more direct/honest) discussions. (Everyone knew pre-pandemic that was not actually the case but went along with it.) And fourth, they assumed that being together resulted in optimal decision making, which then would result in improved firm performance. The important point here was that every firm was using the same decision-making format—being together in person.
The pandemic blew up the paradigm: Leadership teams that were unable to meet in person because of travel restrictions found that (surprise!) they could “lead as a team” effectively in a virtual environment (just like their employees were able to work effectively virtually). They discovered that they could have the same quality of discussion virtually that they had in person. And then—to their surprise—their firm’s bottom line performance actually improved in 2020, despite them being unable to get together physically. So much for needing to get together to make better decisions!
The emergence of a fragmented post-vaccine leadership landscape: Today, the strategy and Board decision-making approach is no longer homogenous across the industry as it was in 2019. Indeed, there are three distinct decision-making categories at play in the industry right now:
- It’s 2019 again (sorta) and we’re loving it: These are the leadership teams and Boards that are able to meet in person and eagerly embrace the opportunity to do so. They’re getting together for off-sites at conference centers and resorts. They’re flying in managers from around the country. They’re socializing and team-building outdoors (being in a warm weather environment helps!). They’re meeting in bigger spaces than they did pre-pandemic. And they are more open than they were in the past to accommodate teammates who do not want to or who are unable to travel. Sure, travel to and from meetings is a hassle and expensive. And of course, the staff at the resorts are all masked, and quality and ease of service is nowhere near what it was pre-pandemic. But the joy on the faces of these teams from being together again is wonderful to see. And for them, the social aspect is worth all of the travel hassle.
- Can’t believe we’re still stuck in 2020: These are the leadership teams that want to but are unable to get together in person and have had to meet virtually since the start of the pandemic. This is a dynamic that is currently in play for leadership teams and boards in California and states where the Delta variant is spiking. This summer, they were planning to hold their first in-person meetings since the pandemic started. Then their hopes were dashed by the unexpected resurgence of the virus in the form of the Delta variant. So, these teams are having to pivot with respect to the techniques they were planning to use to learn, debate, and make strategic decisions. The sense of disappointment of being unable to meet in person is palpable with these groups.
- Choose to be virtual: These are a set of leadership teams that face no municipal code or travel restrictions that prevent them from holding strategy or Board meetings in person. However, they choose to meet remotely, in keeping with (a) their existing virtual workplace model or (b) their comfort level with the virtual workplace model that they have become accustomed to over the past year.
The context for strategic decision-making: Most of these clients – like the A/E and environmental industry in general—have had a phenomenal 12 months of performance. Declines in profitability among this group are the exception not the norm. These leadership teams’ outlooks for the future are universally optimistic – with almost every team having one eye on the recapitalization and super-hot valuations at play in the market right now. They are all trying to figure out what their world will look like post-pandemic and where to place their bets and take risks. These are crucial conversations that they are having. The stakes are high.
Is one strategic decision-making format superior? Pre-pandemic, every leadership team had access to the same market information (if they wanted to access it). They made strategic and governance decisions the same way that their peers and competitors did—together and in-person. Today, that’s not the case. Different leadership teams are consuming and processing market and best practices information differently—some remote and some in person. Some teams are coming together in person to make strategic decisions about the future of their firms. Others are either choosing to—or compelled to—meet remotely to make high stakes strategic decisions. I cannot stress enough that this is totally different than the pre-pandemic strategic planning environment. Competitor A may be able to assemble its entire leadership team together to make strategic decisions, while Competitor B across the road (river, canal, city, country) may not be able to do so. Which firm is making better strategic decisions? The big question is whether one strategic decision-making format provides (pound-for-pound) a competitive advantage over others. Will the traditional in-person model be the winner? Or will a new virtual strategic decision-making format win the day? And if the traditional in-person model does not provide better results, why perpetuate it?
This article originally appeared on Morrissey Goodale’s website. Morrissey Goodale is a CFE Media content partner.
Original content can be found at www.morrisseygoodale.com.