Clinical best practices, collaboration inform better design

Collaboration on clinical best practices improves emergency department design.


Collaboration on clinical best practices improves emergency department design. Courtesy: CannonDesignOver the last few years, the Emergency Services team at North Shore-LIJ (NSLIJ) has begun focusing on a “Super Track” clinical model to target effective throughput of lower acuity patient volumes in order to more effectively manage patient wait times and reduce length of stay (ALOS) numbers in emergency departments (EDs) throughout the system.  After retrofitting several EDs to institute aspects of this acuity-based split flow concept (see graphic) and seeing many demonstrated benefits, the team was afforded the opportunity to apply their clinical care philosophy more comprehensively to the design of two new ED expansions within the system – at Huntington Hospital and Southside Hospital.

CannonDesign has been fortunate enough to work with the team on these solutions, which will extend and mature the clinical brand of the evolving patient care experience at Emergency Departments throughout the system. In this post, I’ll share with you some of the strategies we have used to assure that when the new EDs open in 2016, they support this best practice clinical care strategy.

Different challenges, common opportunity

At Huntington Hospital and Southside Hospital, each campus posed unique challenges but a common opportunity. Working toward NSLIJ’s vision for a focused approach to developing EDs based on the Super Track concept, each project began with an analysis of the current state of ED operations by Health Advisory Services, to understand volumes and process challenges, and validate and further inform goals and project footprint for the anticipated project.  These activities shaped the functional program.

As the new designs at both hospitals developed in tandem, CannonDesign’s teams working on each project remained aligned with regard to the design development, fostering collaborative cross-coordination. For each project, we helped with medical planning and interior design leadership, as well as equipment planning consultation – providing a coordinated approach while allowing room for each project to respond to its site-specific design challenges and influences.

Parallel projects, collaborative teams

During the Design Development phase, the two project teams engaged in collaborative exercises to target a NSLIJ system standard for the fundamental clinical components of the ED environment:

  • A joint project workshop brought user groups from both projects together, along with NSLIJ service line leadership for clinical specialties, including Trauma, Imaging and Behavioral Health, to collaboratively develop the detailed room design and equipment components of the primary program elements.

  • A joint site visit/detailed planning workshop at the newly opened NSLIJ Lenox Hill HealthPlex freestanding ED allowed the newest ED in the system to serve as a living mock-up. There, the teams could validate decisions, explore details, understand initial lessons learned and continue the collaborative development of the new standard prototypes for the clinical components of future NSLIJ EDs.

Emerging design considerations for the “Super-Track”

Collaborating with the client has been a great opportunity for the CannonDesign Health Practice team to gain more knowledge of the “Super-Track” model and a deeper understanding of the implications for the model on design and planning.  As an example, we have worked closely with NSLIJ on the detailed aspects of the Results Waiting environment, where stable, low-acuity patients await the next step in the care process while freeing up an examination position for incoming patients to be treated.  Striking the right balance between a flexible, furniture-based solution and a space that provides for the comfort and amenity of the patient and a loved one, has been the focus of a great deal of thought and collaborative dialogue, informing the design process.  By focusing on the processes that enable new care delivery approaches and the new spaces and details that support them, we can, in partnership with our clients, collaboratively shape the next generation of the clinical care setting, responding to the evolving needs of the ED into the future.

Product of the Year
Consulting-Specifying Engineer's Product of the Year (POY) contest is the premier award for new products in the HVAC, fire, electrical, and...
40 Under Forty: Get Recognized
Consulting-Specifying Engineer magazine is dedicated to encouraging and recognizing the most talented young individuals...
MEP Giants Program
The MEP Giants program lists the top mechanical, electrical, plumbing, and fire protection engineering firms in the United States.
November 2018
Emergency power requirements, salary survey results, lighting controls, fire pumps, healthcare facilities, and more
October 2018
Approaches to building engineering, 2018 Commissioning Giants, integrated project delivery, improving construction efficiency, an IPD primer, collaborative projects, NFPA 13 sprinkler systems.
September 2018
Power boiler control, Product of the Year, power generation,and integration and interoperability
Data Centers: Impacts of Climate and Cooling Technology
This course focuses on climate analysis, appropriateness of cooling system selection, and combining cooling systems.
Safety First: Arc Flash 101
This course will help identify and reveal electrical hazards and identify the solutions to implementing and maintaining a safe work environment.
Critical Power: Hospital Electrical Systems
This course explains how maintaining power and communication systems through emergency power-generation systems is critical.
Data Center Design
Data centers, data closets, edge and cloud computing, co-location facilities, and similar topics are among the fastest-changing in the industry.
click me