LG&E Energy Takes Customer Satisfaction Title

Mid-sized businesses responding to an annual J.D. Power and Associates customer-satisfaction survey have ranked LG&E Energy Corp. as the top U.S. electric utility for the second year in a row. The Louisville, Ky.-based energy provider tied for the lead in the power-quality and reliability category and took the lead in all remaining survey areas.

In general, though, managers these businesses—those spending between $1,500 and $25,000 monthly for electricity—are becoming less satisfied with their electricity providers, the survey reports. Rates for these users rose 9% in 2003, hindering cost-cutting efforts for many of these cash-strapped businesses. As a result, nearly half of the utilities measured (21 out of 43) were rated significantly lower in 2003, while only four saw their ratings improve significantly.

Other leaders in the rankings include PPL Electric Utilities in the East region, Southern Company in the South and the Los Angeles Department of Water and Power in the West.

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