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Bringing people to the forefront of workplace design

Zurich collected feedback before, during, and after, with early results showing that frequency of interaction within teams increased by 19% in the pilot while satisfaction increased 21%.

By Cannon Design November 8, 2016

Zurich collected feedback before, during, and after, with early results showing that frequency of interaction within teams increased by 19% in the pilot while satisfaction increased 21%. Courtesy of: Cannon DesignZurich North America, set to create a new headquarters reflective of the company’s global reach and world-class stature, is focused on engaging its employees in the design process as much as possible. Wanting to ensure the new headquarters is best suited to meet employee needs when it opens in fall 2016, Zurich created a remarkably extensive workplace pilot program with more than 150 employees spending 3 weeks testing each of four uniquely configured office neighborhoods. The employees split time between individual workstations and shared spaces throughout the pilot floor to experience different styles of office desks, chairs, enclaves, conference rooms, and informal meeting spaces that could potentially be incorporated into the future headquarters.

Via focus groups and employee surveys, Zurich collected feedback before, during, and after, with early results showing frequency of interaction within teams increased by 19% in the pilot while satisfaction for all generations increased 21% on average. Fifty-seven percent of those involved in the pilot program said they weren’t just happy with the workplace, but enjoyed their work more in the new workplace. Data also revealed that satisfaction with flexibility to use different spaces over the course of a day increased 64%. The pilot program will ultimately influence the creation of the new headquarters, which will serve Zurich’s approximately 2,500 employees in the Chicago area, and be highly flexible, allowing the company to adapt and change as needed in the future.

"We want to ensure we are creating the right design to meet employee needs, enabling them to be effective and productive. We committed to engaging with our employees on the design from the beginning, knowing that highly engaged employees lead to better results," said Jennifer Kyung, headquarters business lead at Zurich North America.

-This article was originally appeared on CannonDesign. CannonDesign is a CFE Media content partner.