Remote Fire Alarm System Service

Simplex fire alarm systems can be monitored via an Internet-based diagnostic system.

07/14/2010


TrueInsight Remote Service is an Internet-based diagnostic capability that gives SimplexGrinnell a real-time, actionable view of the operating status of Simplex fire alarm systems. When a trouble or warning condition is detected, the technology can automatically notify the SimplexGrinnell Service Resource Center. The issue can then be identified and isolated – sometimes even before a customer knows that a problem exists. If onsite customer service is required, the SimplexGrinnell service technician arrives already understanding the issue and prepared with the right parts to fix it on the first visit.

 

TrueInsight Remote Service enables SimplexGrinnell to remotely diagnose system issues for full-service agreement customers with Simplex 4100U fire alarm panels. Using this real-time remote diagnostic information, SimplexGrinnell can speed resolution time and better prepare its technicians to fix a problem on the first visit to a customer site.

 

In addition to enhancing service efficiency and effectiveness, TrueInsight Remote Service also advances SimplexGrinnell’s overall efforts to reduce its carbon footprint and promote a healthy, sustainable environment. By making use of remote diagnostic information, the company is rolling its service vehicles less frequently – by avoiding trips to a customer site altogether or being better prepared to repair a system on the first visit.



No comments
Consulting-Specifying Engineer's Product of the Year (POY) contest is the premier award for new products in the HVAC, fire, electrical, and...
Consulting-Specifying Engineer magazine is dedicated to encouraging and recognizing the most talented young individuals...
The MEP Giants program lists the top mechanical, electrical, plumbing, and fire protection engineering firms in the United States.
Water use efficiency: Diminishing water quality, escalating costs; Lowering building energy use; Power for fire pumps
Building envelope and integration; Manufacturing industrial Q&A; NFPA 99; Testing fire systems
Labs and research facilities: Q&A with the experts; Water heating systems; Smart building integration; 40 Under 40 winners
Maintaining low data center PUE; Using eco mode in UPS systems; Commissioning electrical and power systems; Exploring dc power distribution alternatives
Protecting standby generators for mission critical facilities; Selecting energy-efficient transformers; Integrating power monitoring systems; Mitigating harmonics in electrical systems
Commissioning electrical systems in mission critical facilities; Anticipating the Smart Grid; Mitigating arc flash hazards in medium-voltage switchgear; Comparing generator sizing software
As brand protection manager for Eaton’s Electrical Sector, Tom Grace oversees counterfeit awareness...
Amara Rozgus is chief editor and content manager of Consulting-Specifier Engineer magazine.
IEEE power industry experts bring their combined experience in the electrical power industry...
Michael Heinsdorf, P.E., LEED AP, CDT is an Engineering Specification Writer at ARCOM MasterSpec.