Remote service technology
Finalist in Fire, Life Safety, and Mass Notification in Consulting-Specifying Engineer's 2011 Product of the Year competition
Edited by Amanda McLeman, Consulting-Specifying Engineer
SimplexGrinnell’s 
TrueInsight Remote Service is an Internet-based diagnostic capability that provides a real-time, actionable view of the operating status of fire alarm systems and enables the company to remotely diagnose system issues for full-service agreement customers with Simplex 4100U fire alarm panels. Once the issue is identified and isolated, often before a customer is aware of the problem, a service technician is sent to the site and can be prepared to fix the error on the first visit. This speeds resolution 
time and can better prepare technicians to fix a problem or avoid trips to a customer site altogether.
View Fire, Life Safety, and Mass Notification finalists