Remote Fire Alarm System Service

Simplex fire alarm systems can be monitored via an Internet-based diagnostic system.


TrueInsight Remote Service is an Internet-based diagnostic capability that gives SimplexGrinnell a real-time, actionable view of the operating status of Simplex fire alarm systems. When a trouble or warning condition is detected, the technology can automatically notify the SimplexGrinnell Service Resource Center. The issue can then be identified and isolated – sometimes even before a customer knows that a problem exists. If onsite customer service is required, the SimplexGrinnell service technician arrives already understanding the issue and prepared with the right parts to fix it on the first visit.


TrueInsight Remote Service enables SimplexGrinnell to remotely diagnose system issues for full-service agreement customers with Simplex 4100U fire alarm panels. Using this real-time remote diagnostic information, SimplexGrinnell can speed resolution time and better prepare its technicians to fix a problem on the first visit to a customer site.


In addition to enhancing service efficiency and effectiveness, TrueInsight Remote Service also advances SimplexGrinnell’s overall efforts to reduce its carbon footprint and promote a healthy, sustainable environment. By making use of remote diagnostic information, the company is rolling its service vehicles less frequently – by avoiding trips to a customer site altogether or being better prepared to repair a system on the first visit.

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